1. GENERAL POLICY STATEMENT
At Diaper Yard, we are committed to providing high-quality baby and maternity products. Due to the sensitive nature of our products, we operate a strict and limited return policy.
By placing an order with us, you agree to the terms outlined below.
2. RETURN WINDOW (STRICT 24 HOURS)
All return requests must be made within 24 hours of delivery or pickup.
Any request made after 24 hours will be automatically rejected without exception.
Time is calculated from the confirmed delivery timestamp.
3. ELIGIBILITY FOR RETURNS
A product is eligible for return ONLY IF ALL conditions below are met:
Item is unused, unopened, and in original packaging
All seals, tags, and labels are intact and unbroken
Item is in resalable condition
Proof of purchase (receipt or order confirmation) is provided
Return request is approved before item is sent back
4. NON-RETURNABLE & NON-REFUNDABLE ITEMS
For health, hygiene, and safety reasons, the following items are STRICTLY NON-RETURNABLE:
Grooming kits
Maternity bras and underwear
Baby bottles, nipples, pacifiers
Breast pumps and breastfeeding accessories
Opened diapers, wipes, or hygiene products
Personal care items (lotions, oils, creams, colognes)
Feeding items and utensils
Any item marked “Non-returnable”
NO EXCEPTIONS will be made for the above categories.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
5. DAMAGED, DEFECTIVE, OR WRONG ITEMS
You may qualify for a replacement or refund ONLY IF:
Item was delivered damaged, defective, or incorrect
You notify us within 24 hours
You provide clear photo/video evidence
Failure to provide evidence within the timeframe will result in automatic denial.
6. APPROVAL PROCESS
All returns require prior approval
Contact us via:
WhatsApp: +233530523338
Email: Info@diaperyard.com
Do NOT return any item without approval — such items will be rejected.
7. RETURN SHIPPING / LOGISTICS
Customer is responsible for return delivery costs, unless the error is ours
We are not responsible for items lost or damaged during return transit
Returns must be sent using a trackable delivery method
8. REFUNDS
Refunds are issued ONLY after inspection and approval
If approved:
Refunds will be processed within 3–7 business days
Method of refund will match original payment where possible
Important Refund Conditions:
Delivery fees are non-refundable
Payment processing fees may be deducted
Partial refunds may apply if item is not returned in original condition
9. EXCHANGES
Exchanges are allowed ONLY for defective or incorrect items
Subject to stock availability
If unavailable, a refund or store credit may be issued
10. ORDER CANCELLATIONS
Orders can only be cancelled before dispatch
Once shipped, orders cannot be cancelled
11. REFUSAL OF RETURNS
We reserve the right to reject any return if:
Request exceeds 24-hour window
Item shows signs of use, damage, or tampering
Packaging is missing or altered
Product falls under non-returnable category
12. FRAUD & ABUSE PROTECTION
Diaper Yard reserves the right to:
Deny returns suspected of fraud or abuse
Block customers who repeatedly violate return policies
Take further action where necessary
13. FINAL AUTHORITY
All return and refund decisions are made at the sole discretion of Diaper Yard.
14. CONTACT INFORMATION
For all return-related requests:
WhatsApp: [+233530523338]
Email: [Info@diaperyard.com]
Website: www.diaperyard.com�